Delete Your Account

This page is for members of gyms whose app is built and run by GymAscend Limited.

Fastest Way: in the App

Open your gym's app, go to Settings, then Delete account, and confirm.

Without the App

Email hello@gymascend.com with the subject "Delete my account" and include:

• the email address you use in the app;
• the name of your gym.

We may ask you to confirm the request from that email address. We delete your account within 30 days of confirming it.

What Is Deleted

• Your profile, login and gym membership link.
• Your training plan, workouts and progress.
• Your health information: weight, body measurements, injuries, meal photos and nutrition logs.
• Your class bookings, messages, community reactions and AI assistant conversations.

Backups containing your data are overwritten within 35 days. We keep only what the law requires us to keep, such as a record that you asked for deletion.

Deleting your account does not cancel your gym membership. Contact your gym for that.